Consumer Grievance Policy

At New American Funding, we take great pride in our customer service and make it our number one priority. We encourage you to contact us for complaint resolution or any questions you may have regarding the servicing of your loan. We strive to have your experience with New American Funding a stellar one. In the rare case that our service did not meet your expectations, please call our customer care hotline at 1-800- 450-2010, ext. 7100 or you may contact us by email customerservice@nafinc.com. Please leave a detailed message and we will follow up with you no later than the end of the next business day.

Credit Report Issue?

You can go directly to the credit bureaus and apply for a free credit report once a year at www.annualcreditreport.com. If the complaint is about a credit report, you can dispute the inquiry by writing Certified Credit, Avantus Credit or informative Credit. Once a you receive a credit report, you can dispute transactions either by E-mail or by phone with the contact information listed on your report.